Support, Cancellation & Refunds
Contact us
Email [email protected] — we aim to reply within 48 hours on weekdays. Include your account email and, for billing, the date of the charge.
Cancel your subscription
Open the Pro dialog on any page and choose "Manage Subscription" — this takes you to the Stripe billing portal where you can cancel in one click. You keep Pro access until the end of the paid period; no further charges are made.
Refund policy
- EU consumers: 14-day statutory withdrawal right — email us within 14 days of the initial charge and we will refund it.
- Everyone else: genuine-dissatisfaction refunds are reviewed case by case within 14 days of a charge.
- Refunds are issued to the original payment method via Stripe.
Common fixes
- Microphone not working: click the mic once and allow the permission prompt; on iOS also enable Settings → Safari → Microphone.
- No interviewer voice: realtime voice falls back to your device voice automatically; check the system volume and that the tab is not muted.
- Quota reached: free limits reset daily at midnight UTC; Pro capacity is 4 hours of voice per day.
- Answers not saving: a session is saved only when at least one question is answered — empty sessions are discarded by design.
Data & account requests
For account deletion, data export, or any GDPR request, email [email protected]. See our Privacy Policy for details on retention and processors.